REFUNDS AND EXCHANGE
Refunds and Exchange Information
Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete “no fuss” guarantee to all our customers. If your goods are damaged or if you receive an incorrect product, we would be happy to give you the following alternatives:
Exchange the goods for an alternative of your choice to equal value.
Give you a full refund for the price you paid for the goods.
At Allen Turtle, every care is taken to ensure your poster, art print or merchandise is well packed before it is dispatched. We take extreme measures to ensure that your order arrives in pristine condition. However due to the delicate nature of these products, in rare circumstances items can arrive damaged. We are unable to take responsibility for any loss or damages of products in transit. But we will make contact with the relevant courier to track your package or initiate a claim for lost products.
In case of damaged products, contact must be made within 24 hours of receipt of the products by email help@AllenTurtle.com notifying us of any damage to the product. Upon return, the article will undergo a quality control check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality control check to ensure it is unused and in its original packaging stage, an exchange/refund will be dispatched. The posters, art prints or merchandise must be returned in their original mailing tubes, and in their original packaging (where possible).
Please follow these steps if you have received damaged items.
Email help@AllenTurtle.com with your (Order number)_returns in the subject field (within 24 hours of receipt of the products).
Describe in as much detail as possible the damage to your product and attach photographic evidence detailing the damage to the product.
We will contact you within 24 hours to initiate your refund or send a replacement item as required.
Please note that the cost of returning the product to AllenTurtle.com is the responsibility of the purchaser. Also, wall decals are not covered under the refunds and exchange policy.
Please also note that effective 1st October 2018, no exchanges will be allowed for the categories- Jumbo Posters, Giant Posters, Door Posters, Canvas and Premium Wooden Frames.
In case you are not satisfied with your purchase you can return it under the 10 Day Exchange Policy. We can alternatively offer you a store credit, which you can use to place a fresh order. For prepaid orders we offer refund on your paid amount and for COD orders we dispatch cheques with 10% deduction as handling expenses. Refund can take up to 5-7 working days to reflect in your account statement depending on your bank. Cheques are issued within 5 working days maximum. Please ensure that the products are not used, altered, washed, soiled or damaged in any way. Return all original tags and accessories. Branded packaging should be returned in its original condition.
Orders can be cancelled anytime before they are dispatched without any extra costs.
To play it fair, we would like to advise you to choose carefully, we do not give refund simply because you changed your mind. Sale products will not be exchanged or refunded. Sale products are final sale only.
If you ever have any questions regarding our refunds & exchange, please contact us at help@AllenTurtle.com